Blogs, online communities, social media and then social networks: they may have permanently changed online marketing, and be the must have for every marketer, but the experience for most brands has been pretty uncomfortable. That’s why I spent the last couple of months digging through hundreds of case studies to map out best practice for marketers looking to get it right. In this new landscape brands are in a constant dialogue with customers who increasingly play critical roles in advocacy and recommendation. Brands are only one guest among millions and the challenge for marketers is that while the rewards may be great, the risks are greater. Some of our insights we collated into a short paper called “The Ten Golden Rules of social media marketing” that you can download from Digital Strategy’s website.
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